1ST RESPONSE PLUMBING, INC.
How can we help?
Reach the office, get help with a payment, or manage messages from the 1st Response team.
SERVICE & DISPATCH
Call our team
Office: Monday–Friday, 8 AM–5 PM Eastern Time. Emergency plumbing requests accepted 24/7; dispatch is subject to availability.
ACCOUNTS & APP HELP
Email support
Include your name, a callback number, and the invoice or work-order number. Email is reviewed during office hours.
PLAN YOUR VISIT
Request service
Tell us the property address and what needs attention. A request is not a confirmed appointment until our team confirms it.
Help with your service and account
SMS alerts: opt in, stop messages, or get help
Technicians can review the disclosure and manage their own work-order SMS consent on our Technician SMS opt-in page. Enrollment requires staff sign-in and a separate, unchecked consent box. Customer messaging questions can be directed to the office.
Reply STOP to the number sending a message to unsubscribe. Reply HELP for messaging help, or call or email us directly. Message frequency varies. Message and data rates may apply. Opting out does not cancel an appointment, work assignment, or invoice. See our SMS terms and SMS privacy policy.
Invoices, receipts, refunds, or an unfamiliar charge
Email your invoice number and a description of the issue. For a payment question, include the amount and approximate payment date. Never send a full card number, security code, or PIN. Contact us for a copy of a receipt or to request review of a charge or refund under your service agreement.
Tap to Pay shows a pending or uncertain payment
Check the existing payment and invoice status before trying again. A reader connection or card tap alone is not proof of payment. If the app reports an active or pending payment, contact the office with the invoice number, amount, and time. Do not collect a second payment until the first transaction is checked.
Technician sign-in, assignments, and app issues
Use your assigned staff account in the team portal. Use the sign-in screen’s password recovery option if needed. For missing assignments or access, contact your administrator. Report the device model, app version, steps taken, and exact error. Remove customer or payment information from screenshots before emailing.
If available in your app version, open the Tap to Pay guide in Profile for payment education. Keep your device and app updated. Never share your password or one-time verification code with support.
Change an appointment or report an arrival delay
Call the office with your name, service address, and appointment or work-order reference. Arrival times are estimates and can change with traffic or job conditions. Contact the office to confirm a cancellation or reschedule; do not assume a text reply has changed the appointment.
Privacy, account deletion, or accessibility assistance
Email 1st.responseplumb@gmail.com with the subject Privacy Request to request access, correction, deletion, or account closure. We may verify your identity and retain records required for business or legal purposes. See our Privacy Policy.
If a page or app feature is difficult to use, call or email us and describe the issue. We can help arrange an alternative way to communicate or request service.